American Place Casino - Player Services Representative
Quick Apply Full-time 1 hour ago Full Job Description Essential Job Functions:
Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and American Place policies and procedures; Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees; Solicit and identify new gaming customers on the casino floor.
Generate new business by signing up qualified guests for the Players account; Create and issue Players cards and promote the program and related promotions; Investigate and resolve guest situations; Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment, and general property information; Maintain the integrity of the database by following precise standards of data entry; Responsible for quality, consistency, and presentation of all products delivered to guests; Print and process routine reports and may assist in the training of new departmental employees; Promote positive public/employee relations at all times; Participate in running casino promotions on the gaming floor with players when requested; Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations; Ensure prompt and discrete notification to management of any observation of illegal acts and/or internal ethics violations; Work flexible schedule to accommodate the needs of the operation; Ensure procedures protect the integrity and security of the company, employees, and guests; Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and fellow employees; Display professional conduct, sound judgment, the highest level of professional integrity, and a strong work ethic; Maintain a clean, safe, hazard-free work environment within the area of responsibility; Perform other duties as assigned.
EDUCATION and/or
Experience:
High School/GED preferred Prior high-volume customer service experience 1-year related experience strongly preferred Preferred:
Bilingual a plus CERTIFICATES, LICENSES, AND REGISTRATIONS:
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Knowledge/Skills/Abilities:
Excellent verbal communication skills are required Must be highly organized and detail-oriented with strong decision-making skills Ability to thrive in a fast-paced multi-tasking, hands-on environment Ability to establish and maintain positive working relationships Ability to work overtime and irregular hours Strong Computer skills Understanding of various telecommunications equipment Must be able to stand and walk for extended periods.
Other physical demands of this job may include but are not limited to; sitting, bending, lifting to a minimum of 25lbs, reaching, pulling/pushing, kneeling, squatting, and grasping Experience Preferred 1 year(s):
Prior high-volume customer service experience 1-year related experience strongly preferred Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and American Place policies and procedures; Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees; Solicit and identify new gaming customers on the casino floor.
Generate new business by signing up qualified guests for the Players account; Create and issue Players cards and promote the program and related promotions; Investigate and resolve guest situations; Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment, and general property information; Maintain the integrity of the database by following precise standards of data entry; Responsible for quality, consistency, and presentation of all products delivered to guests; Print and process routine reports and may assist in the training of new departmental employees; Promote positive public/employee relations at all times; Participate in running casino promotions on the gaming floor with players when requested; Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations; Ensure prompt and discrete notification to management of any observation of illegal acts and/or internal ethics violations; Work flexible schedule to accommodate the needs of the operation; Ensure procedures protect the integrity and security of the company, employees, and guests; Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and fellow employees; Display professional conduct, sound judgment, the highest level of professional integrity, and a strong work ethic; Maintain a clean, safe, hazard-free work environment within the area of responsibility; Perform other duties as assigned.
EDUCATION and/or
Experience:
High School/GED preferred Prior high-volume customer service experience 1-year related experience strongly preferred Preferred:
Bilingual a plus CERTIFICATES, LICENSES, AND REGISTRATIONS:
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Knowledge/Skills/Abilities:
Excellent verbal communication skills are required Must be highly organized and detail-oriented with strong decision-making skills Ability to thrive in a fast-paced multi-tasking, hands-on environment Ability to establish and maintain positive working relationships Ability to work overtime and irregular hours Strong Computer skills Understanding of various telecommunications equipment Must be able to stand and walk for extended periods.
Other physical demands of this job may include but are not limited to; sitting, bending, lifting to a minimum of 25lbs, reaching, pulling/pushing, kneeling, squatting, and grasping Experience Preferred 1 year(s):
Prior high-volume customer service experience 1-year related experience strongly preferred Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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